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Refund Policy

Your satisfaction is our priority

Last Updated: February 3, 2026

Our Commitment

At GameTrade, we are committed to providing high-quality products and services. We understand that sometimes things don't go as planned, and we're here to make things right. This refund policy outlines the circumstances under which refunds are available and the process for requesting one.

We strive to resolve all issues quickly and fairly, ensuring your satisfaction with every transaction.

Refund Eligibility

You ARE Eligible for a Refund If:

  • We fail to deliver your order within the promised timeframe (typically 5-30 minutes)
  • The product delivered does not match the description on our website
  • You receive an incorrect amount of currency or items
  • Technical issues on our end prevent order completion
  • You are charged twice for the same order

You are NOT Eligible for a Refund If:

  • You change your mind after the order has been delivered
  • You provide incorrect account information (wrong server, character name, etc.)
  • Your account is banned or suspended by the game publisher (not related to our service)
  • You violate the game's terms of service
  • The order has been successfully completed and delivered

How to Request a Refund

1

Contact Support

Reach out to our customer support team via live chat, email, or contact form within 24 hours of your order.

2

Provide Order Details

Include your order ID, email address, and a detailed explanation of the issue.

3

Investigation

Our team will review your case and may request additional information or screenshots.

4

Resolution

If approved, your refund will be processed within 3-5 business days to your original payment method.

Refund Processing Times

PayPal

1-3 business days

Credit/Debit Card

3-5 business days

Cryptocurrency

1-2 business days

Other Methods

3-7 business days

Note: Processing times may vary depending on your bank or payment provider.

Partial Refunds

In some cases, we may offer a partial refund if:

  • Part of your order was delivered correctly, but part was not
  • There was a delay in delivery, but the order was eventually completed
  • You agree to accept store credit instead of a full refund

Need to Request a Refund?

Our support team is ready to assist you with your refund request.

Contact Support